Last updated: October 2025

Company Name: M25 Hire Ltd

Company Number: 16650399

Registered Address: 82 Dray Gardens, Buntingford, SG9 9GX, England

1. Introduction

M25 Hire Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, visit our website, or communicate with us.

By using our website or contacting us, you agree to the terms of this Privacy Policy.

2. The Data We Collect

We may collect and process the following types of personal data:

Information you provide directly:

• Name, company name, address, phone number, and email address

• Enquiry details (e.g., equipment hire requests or quotes)

• Payment and billing details (for business transactions)

Information collected automatically:

• Technical information such as IP address, browser type, device information, and pages visited

• Cookies and similar technologies used for analytics and website performance

Information from third parties:

• Credit reference agencies, payment processors, and public business directories

3. How We Use Your Information

We use your data to:

• Provide, manage, and deliver hire services and quotations

• Process bookings and payments

• Communicate with you about enquiries, orders, and updates

• Improve our website, products, and customer experience

• Comply with legal obligations and business record-keeping

We will never sell your data to third parties.

4. Legal Basis for Processing

We process personal data only when one or more of the following applies:

• Contract: To perform a contract or provide a service you’ve requested

• Consent: When you’ve given clear consent (e.g., marketing emails)

• Legal obligation: To comply with the law or regulations

• Legitimate interests: To run and improve our business operations

5. Sharing Your Data

We may share your data with:

• Trusted service providers (e.g., IT, hosting, CRM, payment processing)

• Professional advisors (e.g., accountants, solicitors)

• Regulatory authorities where required by law

All third-party partners are bound by strict data protection agreements to keep your information secure and use it only for agreed purposes.

6. Data Retention

We keep your personal data only for as long as necessary for the purposes it was collected — typically:

• Customer and business records: up to 6 years after last interaction (for legal and tax reasons)

• Marketing contact data: until you unsubscribe or request deletion

7. Data Security

We use appropriate technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction.

However, while we take data security seriously, no system is entirely infallible.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access your personal data

• Request correction or deletion

• Object to processing

• Withdraw consent for marketing at any time

• Request data portability

To exercise these rights, please contact us at info@m25hire.co.uk (or your preferred email).

9. Cookies

Our website may use cookies to improve functionality, analyse performance, and remember user preferences. You can control or delete cookies through your browser settings.

10. Links to Other Websites

Our website may include links to third-party websites. We are not responsible for their privacy practices — please review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

12. Contact Us

If you have any questions, concerns, or data requests, please contact us:

M25 Hire Ltd

82 Dray Gardens

Buntingford

SG9 9GX

England

📧 info@m25hire.co.uk